EMPLOYMENT OPPORTUNITIES

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(Southeastern Spine Institute Ambulatory Surgery Center applicants for employment, click here.)

Triage Coordinator

Area: Clinic

General Statement of Duties:  To assist new and existing patients, family and care givers in a timely and caring manner.  To act as a liaison between the patients and SSI, by managing patient calls & maintaining a dedicated prescription line. Triages patient phone calls, counsels patients, screens MD messages and returns patient phone calls in an efficient and professional manner.

Reporting/Supervisory Relationship:  Practice Manager

Typical Physical Demands:  Sitting, standing, walking, bending, stooping, twisting, reaching overhead and lifting up to 40lbs. 

Typical Working Conditions: Busy office environment.  Works with public, physicians and patients.

Essential Job Duties:

1. Manage the Prescription Refill line


1. Remove all prescription requests from voice mail
2. Uses prescription log to document all requests
3. Secure approval from physicians
4. Calls the prescription back to the pharmacy or mails prescriptions to patients
5. Answers all requests phoned in before 2pm by the end of the day, all other requests will be filled by the end of the next business day.


2. Triage Calls


1. Interviews patient (if possible) and/or family (with permission) to obtain required history and make an accurate assessment.
2. Assigns a triage priority based on observations and available information. In-put new patients and patient updates in computer daily.
3. Initiates diagnostic and therapeutic measures as indicated by standing protocols.
4. Communicates and acts as liaison between the patient, family, and health professionals in a manner that respects confidentiality and dignity.
5. Coordinates the needs of the patient with supporting departments and assists in solving problems related to the welfare of patient and staff.

Other Job Duties: 

1. Charts concisely, descriptively, and legibly indicating patient’s progress or lack progress.
   
2. Demonstrates compliance with existing standards and policies
   
3. Participates in mandatory in-services.
   
4. Support and assist co-workers as needed.
   
5. Returns patients phone messages at designated times throughout the day; documents action taken in patient’s chart.
   
6. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
   
7. Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
   
8. Acts as mentor to medical assistants, while demonstrating professional, efficient, quality customer service.

Job Knowledge, Skills and Abilities:

1. Must have basic computer skills and experience with practice management and word processing software.
2. Must feel comfortable using E-mail and interacting with internet applications
3. Must be able to perform multiple and diverse tasks simultaneously.
4. Must have strong verbal and written communication skills.
5. Must display a courteous, positive, and helpful attitude to patients, their families, staff and physicians to include a pleasant speaking voice and demeanor.
6. Must feel comfortable working in a team environment consisting of SSI staff, physicians, patients, and outside vendors
7. Must be reliable and highly motivated.
8. Be able to accurately follow office procedures and protocols with minimum supervision.
9. Must maintain a neat, professional appearance.

Education:     High School Diploma

Experience:
At least 2 years  experience in a physician’s office or hospital; training in orthopaedics and/ or emergency room preferred.

Certificate/License:
N/A

Americans With Disability Act Statement
External and internal applicants who become disabled must be able to perform the essential job functions, either unaided, or with assistance of a reasonable accommodation. To be determined on a case-by-case basis.

Disclaimer Statement
This job description is intended to outline the general nature and level of work performed.

It is not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

(Please click here to access our online application for employment.)

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